LEGAL
Taypret Returns and Refunds Policy
Effective date: 1 October 2026
This policy applies to products bought through Taypret. We offer remedies for damaged, defective, wrong or materially misdescribed products and preserve mandatory Saudi consumer rights. We do not offer additional discretionary change-of-mind returns beyond those rights.
1 Damaged defective or incorrect products
Contact Taypret promptly if a product arrives damaged, has a manufacturing defect, is the wrong item or materially differs from its description. We ask you to report visible damage preferably within 48 hours to help preserve delivery evidence; this is not a deadline that removes statutory rights or hidden-defect claims. Do not wash, alter or continue using the item after discovering the issue except as reasonably necessary to identify it.
2 Statutory cancellation for unused purchases
For purchases eligible under Article 13 of the Saudi E-Commerce Law, you may cancel within seven days after receiving the product if it has not been used and you have obtained no benefit from it. Return it in its original condition, with available tags, accessories and packaging. Statutory exceptions apply, including genuinely customised products made to your specifications; defective or non-conforming customised goods remain subject to applicable remedies. Standard abayas are not excluded merely because a brand refuses returns or an item is discounted.
3 How to request a return
Contact support@taypret.com or 0558547562 and provide the order number, item, reason and relevant photos where available. Photos help assessment but are not the sole way to prove a valid claim. Taypret provides return instructions and the correct collection or return address. Do not send a parcel to an unconfirmed address. Package it securely and keep the tracking or collection receipt. A timely valid notice preserves the request while agreed return arrangements are completed.
4 Return shipping and original delivery charges
For an eligible change-of-mind or customer-selected size return, the customer pays the disclosed return delivery cost. Charges already paid for an original delivery service that was correctly performed are normally not refunded, to the extent permitted by law. If original delivery was free, we do not retrospectively invent a delivery charge. For a verified damaged, defective, wrong or materially misdescribed product, the customer is not required to bear the necessary return or replacement shipping cost; Taypret arranges it or reimburses reasonable pre-agreed costs. Original delivery charges attributable to a failed or defective supply are refunded where legally due. A partial return does not automatically require refunding delivery correctly performed for retained items.
5 Assessment and resolution
We assess the evidence and, where necessary, inspect the item with the seller. A missing tag or opened package alone does not defeat a valid defect claim if opening was needed to discover the problem. Customer-caused damage, improper washing, alteration or ordinary wear is not a manufacturing defect. Depending on your legal entitlement and agreement, the remedy may be a refund, replacement or another lawful remedy. We do not force a replacement or store credit instead of a refund you are legally entitled to receive. If a request is refused, we explain the reason and how to challenge it.
6 Refund amount and timing
An approved product refund covers the amount actually paid for the returned item, including applicable product VAT, adjusted for the discount allocated to that item. We do not deduct Taypret’s commission or payment-provider fees from a valid product refund. Refundable delivery costs follow section 4. Taypret aims to initiate an approved refund within five business days after receiving the returned item and completing the necessary assessment, or sooner where legally required. Bank or provider posting may take additional time and the expected period is communicated. A customer refund is not postponed until the first of the month or until a seller repays Taypret.
7 Payment method Tamara and Tabby
Refunds are made through the original payment method where supported. For Tamara or Tabby, Taypret submits the approved cancellation or refund to the provider so that its system can adjust or cancel the relevant balance or instalments and return amounts where due. This process follows the provider’s applicable terms and mandatory law. Do not assume that a return request stops instalments; check your provider account until the adjustment is confirmed. Any alternative refund route requires appropriate verification and your agreement where required.
8 Cancellations non-delivery and delays
If Taypret or the seller cancels before supply, amounts paid for the cancelled products and any unperformed delivery service are returned. A lost or undelivered parcel is investigated and resolved without requiring you to claim against the carrier first. Eligible statutory delay cancellation rights apply, including the applicable more-than-15-day delay rule under Article 14 of the E-Commerce Law, subject to agreed delivery timing and statutory exceptions. We do not use a non-refundable shipping clause to retain charges that must legally be refunded.
9 Complaints and legal rights
Raise a complaint with Taypret using the contact channels above and your order number. You retain the right to refer it to the competent Saudi consumer-protection authorities or courts. This policy does not restrict mandatory warranties or consumer remedies. Saudi law applies and the Arabic text prevails in case of a language conflict.